PC Answers 2002 January/PC Answers January 2002.7z/PC Answers January 2002.bin/toolkit/IE6/README.CAB/support.txt

Text File | 2001-08-17 | 20KB | 827 lines

MICROSOFT WORLDWIDE SERVICES



Product name:    Internet Explorer 6
Online support:    for the latest support details on this product, please visit http://support.microsoft.com/directory/productsupportoption.asp.
In Canada visit http://www.microsoft.ca/support.
Conditions: MicrosoftÆs support services are subject to then-current prices, terms, and conditions, which are subject to change without notice.
Worldwide: support options, hours, and cost in your country or region may
differ from the U.S.
Please visit http://support.microsoft.com/directory/ww.asp to contact your
local office for details.



Personal support options

Online self-help options

Get your information online. Try our FAQs, WebCasts or search our Knowledge Base for articles targeted to your issue at http://support.microsoft.com/directory.


Products included with the sale of a new computer

If your product was included with the purchase of your computer, your computer manufacturer provides support for this product version. For contact details please go to http://support.microsoft.com/directory/directory/oemdirectory.asp.


Paid assisted support

(a)    Submit your issue online at http://support.microsoft.com/directory/onlinesr.asp.
(b)    For paid assisted support in the U.S., please call us at [phone]. Customers in Canada should reference http://www.microsoft.ca/support to get the latest support contact information.

International support

Important!  Phone numbers for Microsoft subsidiaries are subject to change. For the most recent listing, please visit http://support.microsoft.com/directory/ww.asp. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product.

International subsidiary information
Argentina
Microsoft de Argentina S.A.
Phone: [phone]
Fax: [phone]
Customer service: 54-11-4316-4600
Technical support phone: [phone]


Armenia
See Russia


Australia
Microsoft Pty. ltd.
Phone: 13 20 58
Fax: [phone]
Technical support phone: 13 20 58


Austria
Microsoft Ges.m.b.H.
Fax: (43) (1) 610 64 -200
Information services: 08000-123 345
Fax: [phone]; [e-mail]
Direct services (updates, etc.): (43) û(1) 795 67028; Fax: (43) û(1) 795 67029; [e-mail]
Standard support (installation and handling): (43) û(1) 50222-2255


Azerbaijan
See Russia


Belgium
Microsoft BVBA
Phone: [phone]
Fax: [phone]
Support network information center: 02 - 5139979
Microsoft subscription centre (MSDN): [phone]
Microsoft subscription centre (TechNet): [phone]
Technical support:
02-5133274 (Dutch-speaking)
02-5132268 (French-speaking)
02-5023432 (English-speaking)


Belarus
See Russia


Bolivia
Customer service: 0800-2029
Technical support: 0800-3443


Brazil
Microsoft Informatica Ltda.
Phone: [phone]
Fax: [phone]
Technical support:
ò Phone: (55) (11) 5504-2155
ò Fax: (55) (11) 5504-2227
ò Automatic fax: (55) (11) 5506-8506
ò Bulletin board service: (55) (11) 5506-1234
Customer services: (55) (11) 822-5764
Customer services fax: (55) (11) 822-6227


Canada
Microsoft Canada Co.
Phone: [phone]
Information center: 1 [phone]
Bilingual technical support: 1 [phone]
Text telephone (TTY/TDD): 1 [phone]


Caribbean
Microsoft Caribbean, Inc.
Phone: [phone]
Fax: [phone] or [phone]
Technical support/soporte tecnico: 1-877-672-3842
Technical support e-mail: [e-mail]
Customer service: [phone], para c≤digos de ßreas 787 y 809 solamente, 506-298-2000 (para otras ßreas)
Customer service e-mail: [e-mail]


Central America
Technical support/soporte tecnico: [phone]
Technical support e-mail: [e-mail]
Customer service: [phone]
Customer service e-mail: [e-mail]

Chile
Microsoft Chile S.A.
Phone: [phone]
Fax: [phone]

China
Microsoft (China) Co. ltd.
6/F, Beijing Sigma Center
No. 49, Zhichun Road, Haidian District
Beijing, 100080, PRC
Phone: (011) û(86) 10-6261 7711
Fax: (011) û(86) 10-6253 6630

Microsoft Asia Regional Engineering Center
19th - 20th Floor, Metro Tower
No. 30 Tian Yao Qiao Road,
Shanghai, 200030, P.R.C.
Phone: (011) û(86) 21-64691188/ (011) û(86) 21-6469 8899
Fax: (011_ (86) 21-6469 1166 / (011) û(86) 21-6469 9900


Colombia
Microsoft Colombia
Customer service -Lφnea de Respuesta Microsoft (Santa FΘ de Bogotß D.C.) Phone: [phone]
To place calls outside Bogotß: 9800-5-10595 or 9800-9-10595
Fax: [phone]


Costa Rica
Phone: [phone]
Fax: [phone]


Croatia
Microsoft Hrvatska d.o.o.
Trg D. Petrovica 3
10 000 Zagreb
Croatia
Phone: (385) (1) 4802 500
Fax: (385) (1) 4843 688
Product support phone number: (385) (1) 393539, e-mail: [e-mail]
Customer service: (385) [phone], e-mail: [e-mail]


Czech Republic
Microsoft s.r.o.
Eltodo centrum
Novodvorska 1010/14B
142 01 Praha 4
CZECH REPUBLIC
Phone (420) (2) 611 97 111
Fax: (420) (2) 611 97 100
Hotline: (420) (2) 2150 3222
Infoservice: (420) (2) 21 777 222


Denmark
Microsoft Danmark
Phone: [phone]
Fax: [phone]
Technical support: [phone]
Sales support: [phone]


Dominican Republic
Phone: [phone]
Fax: [phone]


Dubai
Microsoft Middle East
Phone: (971) (4) 3973888
Fax: (971) (4) 3972244
Technical support (personal operating systems and desktop applications only):
Phone: (971) (4) 3975443
Fax: (971) (4) 3972304
E-mail: [e-mail]
Customer service center (version upgrade/TechNet and MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304


Ecuador
Corporation Microsoft del Ecuador S.A.
Phone: [phone]
PBX: 593-2-460 453
Fax: [phone]

Egypt
Technical support (personal operating systems, desktop applications, and development tools installation only):
Telephone: [phone]
[phone]
Fax: [phone]
E-mail: [e-mail]


El Salvador
Phone: [phone]
Fax: [phone]


England
See United Kingdom


Estonia
Technical support: [phone]
For other phone numbers, see Latvia


Finland
Microsoft OY
Phone: [phone]
Fax: [phone]
Technical support: [phone]
Sales support: [phone]


France
Microsoft France
Phone: (011) (33) 825 827 829 (*)
Customer service phone: (011) (33) 0 825 827 829 (*)  followed by 2
Fax: [phone]
Telex: MSPARIS 604322
Technical support:
Phone: (011) (33) 825 827 829 (*) followed by 1
Fax: (011) (33) 1 69 28 00 28
(*) indigo number 0,98 F TTC per minute


French Polynesia
See France


Georgia
See Russia


Germany
Microsoft GmbH
Fax: [phone]
Telephone: [phone]
Standard support (installation and handling): (01805) 67 22 55
General information about Microsoft support in central Europe:
Telephone:  [phone]
Fax:  [phone]


Greece
Microsoft Hellas, SA
ò    Phone: (30) (1) 94 99 100
ò    Fax: (30) (1) 68 06 780
Technical support:
ò    Phone: (30) (1) 94 99 100
ò    Fax: (30) (1) 61 09 528


Guatemala
Phone:  [phone]
Fax: [phone]


Gulf and Eastern Mediterranean
PO Box 52244
Dubai, UAE
Tel: (971) (4) 3973888
Fax: (971) (4) 3972244
Personal support contact details: (personal operating systems and desktop applications only)
Gulf (Bahrain, Malta, Qatar, and United Arab Emirates)
Phone: (971) (4) 3975443
Fax : (971) (4) 3972304
E-mail: [e-mail]


Lebanon (Cyprus and Lebanon)
Phone: (961) (1) 983348
Fax: (961) (1) 983349
E-mail: [e-mail]


Oman
Phone: [phone]
Fax: [phone]
E-mail: [e-mail]


Pakistan
Phone: (92) (21) 111 674357
Fax: (92) (21) 4533370
E-mail: [e-mail]
Customer service center (version upgrade/TechNet and MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304


Hong Kong SAR
Microsoft Hong Kong ltd.
Fax: [phone]
Microsoft information hotline: [phone]
Microsoft technical support: (852) 2388-9600


Hungary
Microsoft Hungary
Phone: (36) (1) 437-2800
Fax: (36) (1) 437-2899
Customer services: (36) (1) 267-4636 (2MSINFO)
Technical support: (36) (1) 267-7846 (2MSSUGO)


Iceland
See Denmark


India
Microsoft India
Phone: (91) (80) 559-5733, (91) (11) 629-4600,629-4601, (91) (22) 285-0193
Fax: (91) (80) 559-7133, (91) (11) 629-2650


Indonesia
Microsoft Indonesia - Jakarta
Technical support:
ò    Phone: (62) (21) 570 42 54
ò    Fax: (62) (21) 520 81 22


Ireland
Technical support:
Phone: [phone]
See United Kingdom


Israel
Microsoft Israel ltd.
Reception:
Phone: (972) û(9) 952-5353
Fax: (972) û(9) 952-5333
Customer service and information center:
Phone: (972) û(9) û952-5400
Fax: (972) û(9) û952-5411
Technical free support for Microsoft Windows and Microsoft Office
Phone: (972) û(9) û952-5400
Fax: (972) û(9) û952-5403


Italy
Microsoft Srl
Phone: (39) (2) 70-398-398
Fax: (39) (2) 70-392-020
Microsoft Rome office: (39) (6) 5095-01
Fax: (39) (6) 5095-0600
Customer service (new product information; product literature): (39) (2) 70-398-398
Customer service for IT/operatori del Settore IT: (39) (2) 70-398-398
Technical support: (39) (2) 70-398-398
Microsoft consulting service: (39) (2) 70-398-398


Jamaica
Phone: [phone]
Fax: [phone]


Japan
Microsoft Company ltd.
Technical support (standard support): (81) (3) 5354-4500
Technical support options/support contract: (81) (3) 5354-4700
Information center (presales product support):
ò    Tokyo phone: (81) (3) 5454-2300
ò    Osaka phone: (81) (6) 6347-9300
Customer service phone (version upgrade/registration):
ò    Phone: (81) (3) 5454-2300
ò    Fax: (81) (48) 226-5511


Kazakhstan
See Russia


Kingdom of Saudi Arabia
Phone: (966) û(1) 488-1165
Fax: (966) û(1) 488-1576
Technical support (personal operating system and desktop applications only):
ò    Phone: [phone] (toll free within Saudi Arabia)
ò    Fax: (966) û(1) 4740576


Kyrgyzstan
See Russia


Korea
Microsoft CH
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Customer satisfaction center: [phone] (toll free domestic only), (82) (2) 558-8161
Game and hardware service center: [phone] (toll free domestic only)
Technical support center: (82) (2) 508-0040
Microsoft FastTips: (82) (2) 3453-7555
Internet: http://www.microsoft.com/korea/support/


Kuwait
PO Box 5244
13053 Safat
Tel: [phone]
Fax: [phone]
Technical support (personal operating systems, desktop applications, and developer tools only):
Tel: [phone]


Latin America
Microsoft Latin American headquarters (U.S.A.)
Phone: [phone]
Fax: [phone]
Customer service: [phone]
Technical support: [phone]


Latvia
Microsoft
Phone: [phone]
Fax: [phone]
Technical support: [phone]


Liechtenstein
See Switzerland


Lithuania
Technical support: [phone]
For other phone numbers, see Latvia


Luxembourg
Microsoft BVBA
Phone: [phone]
Fax: [phone]
Support network information center: +31-2 - 5139979
Microsoft subscription centre (MSDN): [phone]
Microsoft subscription centre (TechNet): [phone]
Technical support:
[phone] (Dutch-speaking)
[phone] (French-speaking)
[phone] (English-speaking)


Malaysia
Microsoft (Malaysia) Sdn Bhd:
Phone: (6) [phone]
Fax: (6) [phone]
Customer services:
ò     Phone: toll-free û (1) û(800) 88-3249
ò     Fax: (6) [phone]
Technical support:
ò     Phone: (6) [phone]
ò     Fax: (6) [phone]


MΘxico
Microsoft MΘxico, S.A. de C.V.
Phone: [phone]
Fax: [phone]
Applications and operating systems: (52) (5) 265-3399
Developer tools and server operating systems: (52) (5) 267-2190
Customer service: (52) (5) 265-3380
Resellers: (52) (5) 267-2110
Fax: (52) (5) 267-2119

Middle East
Microsoft Middle East
Phone: (971) (4) 397 3888
Fax: (971) (4) 397 2244
Technical support (personal operating systems and desktop applications only):
ò    Phone: (971) (4) 397 5443
ò    Fax: (971) (4) 397 2304
ò    E-mail: [e-mail]
Customer service center (version upgrade/TechNet and MSDN subscription):
ò    Phone: (971) (4) 299 5082
ò    Fax: (971) (4) 299 5097


Morocco
Microsoft Afrique du Nord et de l'Ouest
Phone: (212) (2) 95 80 80
Fax: (212) (2) 95 85 85


Nederland
Microsoft BV
Telefoon: 020-5001500
Microsoft contact center: 020-5001005
Microsoft subscription centre (MSDN): 020-5001037
Microsoft subscription centre (TechNet): 020-5001035
Technische ondersteuning:
ò    020-5001005 (Nederlands)
ò    020-5001053 (Engels)
Internet: http://support.microsoft.com/directory <http://support.microsoft.com/support/directory> of http://www.microsoft.nl/support


Microsoft Consulting Services Benelux
Netherlands, Belgium, and Luxemburg: (31) (0) 20 5001005
Information services and subscriptions
TechNet
ò    Netherlands: [phone]
ò    Belgium: (32) (2) 5022176
ò    Luxemburg: (32) (2) 5022176
Microsoft Developer Network
ò    Netherlands: [phone]
ò    Belgium: (32) (2) 5138684
ò    Luxemburg: (32) (2) 5138684


New Zealand
Microsoft New Zealand ltd.
Phone: (64) (9) 357-5800
Fax: (64) (9) 357-0868
Technical support:
ò    Phone: (64) (9) 357-5575
ò    Fax: (64) (9) 357-5577


Northern Ireland
See United Kingdom


Norway
Microsoft Norge AS
Phone: [phone]
Fax: [phone]
Technical support: [phone]
Sales support: [phone]


Panama
Phone: [phone]
Fax: [phone]
Technical support/soporte tecnico: [phone]
Support e-mail/correo electronico para soporte tecnico: mscasup
Customer service/centro de servicios: [phone]
Customer service e-mail/correo electronico para atencion a usuarios: msccatus


Papua New Guinea
See Australia


Paraguay
Customer service: (595) (21) 498-190
Technical support: (595) (21) 495-865


Per·
Phone: [phone]
Customer service: (51) (1) 215-5002
Technical support: (51) (1) 215-5005
InfoEmpresa: (51) (1) 215-5006
Events information: (51) (1) 215-5010
Fax: [phone]


Philippines
Phone: [phone]
Technical support:
ò    Phone: [phone]
ò    Fax: [phone]


Poland
Microsoft Sp. z o.o.
Phone: [phone]
           [phone]
Fax: + 48 22 431 10 02
Information service: [phone]
Technical support: [phone]
                  [phone]



Portugal
Microsoft Portugal MSFT, Lda.
Phone: (351) (21) 4409200
Fax: (351) (21) 4412101
Technical support:
ò    Standard support: (351) (21) 4409280
ò    Fax: (351) (21) 4411655


Puerto Rico
Soporte tecnico: [phone] or 1-877-672-3842
Support e-Mail/correo electr≤nico para soporte tecnico: mscasup
Customer service/centro de servicios: [phone] para c≤digos de ßreas 787 y 809 solamente
Customer service e-mail/correo electr≤nico para atenci≤n a usuarios: msccatus


Romania
Microsoft s.r.l.
Phone: (40) (1) 222 90 16
Fax: (40) (1) 222 90 12
Technical support: (40) (1) 312 09 48


Russia
Microsoft Z.A.O.
Microsoft information center:
Phone:
ò    Moscow: (7) [phone]
ò    St. Petersburg: (7) [phone]
ò    Novosibirsk: (7) (3832) 119-019
ò    Kiev: (380) [phone]
Fax:
ò    Moscow: (7) [phone]
Technical support:
Phone:
ò    Moscow: (7) [phone]
ò    St. Petersburg: (7) [phone]
ò    Novosibirsk: (7) (3832) 119-019
ò    Kiev: (380) [phone]
Fax:
ò    Moscow: (7) [phone]


Saudi Arabia
Phone: (966) (1) 218-0808
Fax: (966) (1) 218-0809
Technical support (personal operating system and desktop applications only):
ò    Phone: [phone] (toll free within Saudi Arabia)
ò    Fax: [phone] (Press 2 to send a fax)


Scotland
See United Kingdom


Singapore
Microsoft Singapore Pte ltd.
Phone: [phone]
Fax: [phone]
Customer services phone: [phone]
Customer services fax: [phone]
Product support services phone: [phone]
Product support services fax: [phone]


Slovakia
Microsoft Slovakia s.r.o.
Bratislava Business Center IV
Prievozska 6/A
821 09 Bratislava
SLOVAK REPUBLIC
Phone: (421) (2) 58102811
Fax: (421) (2) 58102800
Hotline: (421) (2) 67 296 296
Infoservice: (421) (2) 67 296 297


Slovenia
Microsoft d.o.o.
Phone: [phone]
Fax: [phone]
Technical support: (386) (61) 185 3449


South Africa
Microsoft South Africa
All services
Phone: (27) (11) 257 0000 or
0860225567 (inside South Africa)
Fax: (27) (11) 257 0257
Technical support fax: (27) (11) 257-0424


South East Africa and Indian Ocean Islands
See South Africa


Spain
Microsoft Iberica SRL
Inside Spain
Phone: [phone]
Fax: [phone]
Technical support: (902) 197 198
Customer service: (902) 197 198

Outside Spain
Phone: (34) (91) 353 69 60
Fax: (34) (91) 803 8310
Technical support: (34) (91) 353 69 60
Customer service: (34) (91) 353 69 60


Sweden
Microsoft AB
Phone: [phone]
Fax: [phone]
Technical support:
Phone: [phone]
Sales support: [phone]


Switzerland
Microsoft SA
Phone: (41) (1) 839 61 11
Fax : (41) (1) 831 08 69
Customer information: phone: [phone] fax : 064 - 224294
Microsoft info-service, Postfach, 8099 Zⁿrich
Pricing, updates, etc. : (41) (1) 839 61 11
CompuServe : (41) (1) 273 10 28 (GO MSEURO Microsoft central Europe)
Support:
Standard technical support (German-speaking): (0848) 80-2255
Standard technical support (French-speaking): (41) (22) 738 96 88
General information about Microsoft support in central Europe: (0848) 80-2330


Tajikistan
See Russia


Taiwan
Microsoft Taiwan Corp.
Phone: (886) (2) 2504-3122
Fax: (886) (2) 2504-3121
Technical support:
ò    Phone: (886) (2) 2508-9501
ò    Fax: (886) (2) 2508-9575


Thailand
Microsoft (Thailand) ltd.
Phone: [phone]
Fax: [phone]
Product support:
Phone: [phone] through 11
Fax: [phone]


Turkey
Microsoft Turkey
Phone: (90) (212) 326 50 00
Fax: (90) (212) 258 59 54
Support hotline:
ò    Phone: (90) (212) 33 66 999
ò    Fax: (90) (212) 33 66 998


Turkmenistan
See Russia


United Kingdom
Microsoft ltd.
Phone: [phone]
Fax: [phone]

Microsoft technical support
ò Desktop applications, home products, personal operating systems, and hardware: (0870) 50 10 100
ò Developer products: (0870) 50 10 200
ò Business systems: (0870) 50 10 300
ò Customers phoning from Ireland should dial 706 5353 for technical support.
Pre-sales information: Microsoft connection (0345) 00 2000


Uruguay
Phone: [phone]
Fax: [phone]
Technical support: (598) (2) 908-0998/1998
Customer service: (598) (2) 916-4445
Resellers: (598) (2) 916-4446


Uzbekistan
See Russia


Venezuela
Microsoft Venezuela S.A.
Phone: [phone]
Fax: [phone]
Customer service: (58)(212)0800-MICROSOFT (0800-6427676)
Customer service e-mail: [e-mail]
Technical support: (58)(212)0500-MICROSOFT  (0500-6427676)
E-technical support e-mail: [e-mail]
Resellers: (58)(212)0800-MSCANAL (0800-6722625)
Resellers e-mail: [e-mail]
Events information: (58)(212)0500-MSEVENTOS  (0500-6738368)
Events e-mail: [e-mail]


Wales
See United Kingdom